Help & FAQ's

Creating a Nquiree.com Account

To register on the Nquiree.com website, please follow these steps:

1. Visit the Website: Go to Nquiree.com and locate the "Login" link in the header.
2. Create an Account: Click on the "Create ACCOUNT" tab.
3. Complete Registration: Fill out the required registration form with your details.
4. Confirmation Email: After completing your registration, you will receive a confirmation email at the address you provided.

If you have any issues or need further assistance, please contact our support team.

Change  or Forget your Password

To change or reset your password on Nquiree.com, follow these steps:

1. Visit the Website: Go to Nquiree.com and locate the "Login" link in the header.
2. Forgot Password: Click on the "Forgot password?" tab.
3. Enter Your Email: Provide your email address and submit the form. You will receive a link to reset your password.
4. Confirmation Email: Check your email for a confirmation message with instructions on how to reset your password.

Manage your shipping address

To manage your shipping address on Nquiree.com, follow these steps:

1. Visit the Website: Go to Nquiree.com and log in to your account by clicking the "Login" link in the header.
2. Manage My Addresses: Look for an option like "Shipping Addresses," "Address Book," or "Edit Addresses" in the account settings menu.
3. Add New Addresses or Edit Addresses: You can add a new shipping address or edit existing ones by entering the relevant details. Make sure to save any changes you make.
4. Save Changes: After adding or editing your shipping address, ensure that you save the changes.

If you experience any issues or need further help, please contact our support team.

How to Place an Order

To place an order on Nquiree.com, follow these steps:

1. Browse the Marketplace: Visit Nquiree.com and browse through the available products or services. Use the search bar or categories to find what you're looking for.
2. Select a Product: Click on the product or service you wish to purchase to view its details.
3. Add to Cart: If you want to buy the item, click the "Add to Cart" button. You can continue shopping or proceed to checkout.
4. View Cart: Once you’re ready to place your order, click on the cart icon usually located in the header to view your selected items.
5. Review Your Order: Check the items in your cart for accuracy. You can adjust quantities or remove items if necessary.
6. Proceed to Checkout: Click the "Checkout" button to begin the purchasing process.
7. Enter Shipping Information: Provide your shipping address and any additional delivery instructions if needed. Verify that your shipping details are correct.
8. Select Payment Method: Choose your preferred payment method and enter your payment details. Make sure your billing information matches your payment method.
9. Review and Confirm: Review your order summary, including the items, shipping address, and payment details. Make any necessary changes before confirming.
10. Place Order: Click the "Place Order" button to complete your purchase. You will receive an order confirmation email with details about your purchase and estimated delivery time.

If you encounter any issues during the ordering process or need assistance, please contact our support team.

How to Enquire about special rates for large quantities

Here’s a concise summary of each step:

1. Submit Your Request: Fill out the form with product details and click "Submit Nquiree." For bulk orders, select "Nquire Now" for special rates.
2. Industry Expert Contact: An industry expert will contact you after your request is submitted. For immediate help, use the “Chat Now” feature.
3. Receive Quotation: Request a quote through the form or “Chat Now,” and receive a detailed quotation from our team.
4. Logistics: Provide additional product information or use “Chat Now” for logistics inquiries, and we will handle shipping and delivery arrangements.

How to enquire about Bulk order (Specified product)

1. Visit the Products Page: Go to the products page on our website and click on the "Bulk Order" tab.
2. Enter Details: Provide the quantity and any other relevant details about your order, then submit the form.
3. Receive Quotation: Our team will review your request and send you a detailed quote based on the information provided.

How to Track Your Order Status

To track your order status on Nquiree.com, follow these steps:

1. Access Order History: Once logged in, navigate to your account settings or profile. Look for an option like "My Orders,"
2. Find Your Order: In your order history, locate the order you want to track. Click on it to view detailed information.
3. View Tracking Information status : You can see Tracking status Like Order Processing, Shipped, Out For Delivery, Delivered)
4. Order Status Updates: Alternatively, you may receive email notifications with updates about your order status, including shipping and delivery confirmations.

If you have any issues tracking your order or need further assistance, please contact our support team.

How to Cancel an Order or Item

Order Cancellation: This can be done before the item is Shipped. Notify us by phone at +971 4 224 8283 or +971 4 221 5433, or email orders@nquiree.com. Refunds will be processed through the original payment method.

FAQ's

COMMUNICATION CENTER

Q. The Agent is not replying to my messages in the message center

A. An Agent on Nquiree.com are expected to reply to their messages within 24 hours. In case there has been a delay, please get in touch with Nquiree.com customer service on Support@Nquiree.com.com 

DELIVERY

Q. The driver did not show up on the promised delivery date, although I received an "out for delivery" message

A. We apologize if there has been any delays to your order delivery. Please send an email with the your order number to our customer service email address Support@Nquiree.com.com  so we can assist you further in resolving the issue.

Q. What do I have to present at the time of delivery?

A. At the time of delivery the Nquiree.com courier might request a proof of ID on orders over 3,000 AED. The accepted forms of ID include Emirates ID, or Passport.

Q. Will I receive a confirmation phone call before delivery happens?

A. We’ll notify you about the status of your order via SMS and email. We’ll only call you if any of the information provided by you needs additional verification.

Q. How much do you charge for delivery?

A. Our delivery charge is 20.00 AED per order

Q. Which areas do you deliver to?

A. Nquiree.com delivers to all Emirates across UAE, excluding areas that are far from main city locations.

Q. Can I collect my order instead of delivery?

A. Yes You can collect your Item on designated Pickup points

MY ACCOUNT

Q. How can I reset my password?

A. If you have forgotten your password:

1. Visit our login page
2. Click on "Forgot My Password"
3. Type in your email address
4. We will send you a password reset link to your email.
5. Click on the URL in your email and you will be redirected to a password reset page to type in your new password.

If you know your password and want to change it, login to your account and go to "My Profile" page. Click on "Change Password" and follow the steps.

Q. I am resetting my password but I did not receive the password reset email?

A. If you are resetting your Nquiree.com account password you should receive an email with a link to reset your password. If you did not receive the password reset email, check your junk folder. You can visit the reset page again and try again. if the problem continues, please send us an email to Support@Nquiree.com.com  so we can resolve your issue.

Q. How do I set-up an account on Nquiree.com

A. To create a customer account, click on the "Register" link in the website header, fill up the registration form, and you're good to go.

Q. I am having an issue creating an account/logging in

A. We apologize if you are facing any technical issue on the website. Please notify our customer service team by sending an email to Support@Nquiree.com.com  so we can resolve your issue.

Q. Does Nquiree.com save my credit card information?

A. We do not save your card information in our system. We use a highly secure payment gateway called Stripe, a trusted payment gateway used by many government authorities in Dubai.

Q. How do I change information related to my account, profile or shipping address?

A. To change any information related to your Nquiree.com profile:

1. Login to your Nquiree.com account
2. Click on your Profile/Account menu located in the website header.

You will be able to view and change information related to your profile, shipping addresses and wish lists.

ORDERS

Q. How can I get a copy of my invoice?

A. We normally send an AWB (Air Way Bill) with every order containing brief information about the items being delivered and the address the items are being delivered to.

To get an electronic copy of your invoice:

1. Login to your Nquiree.com account.
2. Go to your profile/account section.
3. Click on “MY ORDERS” to view your order history.
4. Click on the order you want to view its details
5. Look for the Invoice Buttoun to download a PDF copy. The Invoice link will visible for download once the order status changes to DELIVERED.

Q. Why was my order delivered into more than one shipment?

A. Sometimes we may deliver your order in multiple shipments in cases such as:

1. Some items from the same merchant might have different preparation time. We will aim to combine and deliver them all at once. Sometimes an item might get delayed and our courier may deliver the ready items first.
2. Items are from different merchants. You may have ordered items from different merchants. We may deliver to you the items from each merchants separately.

You will always receive an email notification when each shipment is out for delivery.

Q. How long does it take to deliver an order?

A. Our delivery time ranges between same day and up to 6 business days, depending on the Emirate of the delivery. You can see the expected delivery time during your order checkout after you have selected the address you wish to ship to.

Q. How do I know when my order is accepted?

A. As soon as you place an order online, you will receive an email confirmation / SMS which will consist of your order details and order number.

We’ll continue to notify you via email /SMS on the progress of your order until it reaches you.

You can visit your My order page to see a detailed timeline of your order progress.

Q. How do I know the status of my order?

A. You can easily track your order status. You will receive automated emails about your order progress, and you can track the order yourself through the following steps:

1. Log in to your Nquiree.com account.
2. Go to your profile menu and click on the “My Orders” tab.
3. Find the order you wish to track, click on it to view a detailed timeline of your progress.

Q. I received the wrong item(s). What do I do?

A. In case you have received a wrong item, you can submit a return request via Mail. Once the request has been checked and approved by the Agent, we will immediately authorize your payment to be refunded to you.

Q. I received the order but some items are missing

A. You can communicate with Nquiree.com Agent via call to discuss on any missing items. In case you did not get clarification on your case, please send an email with the your order details wit h completed Details to our customer service email address Support@Nquiree.com.com so we can assist you further in resolving the issue.

Q. I didn’t get an order confirmation email/order shipped email?

A. Normally a confirmation email is sent with every new order. In case you have not received the email, it could be due to a system error. You can visit your orders section in your Nquiree.com account to check the order details. In case you have not found the order in your orders section, please send an email to our customer service email address Support@Nquiree.com.com  so we can assist you further in resolving the issue.

Q. The item I want is OUT OF STOCK. What should I do and how often do you restock?

A. If an item on the site is showing as Out Of Stock this will be as a result of the product not currently being available from Nquiree.com. You can Make with Request with the Nquire Now Tab/ Chat with the Agent.

Q. What is the wish list?

A. Like an item but want to save it for later? Nquiree.com provides you with an option to add products to your wish list. You can add items to your wish list by clicking on the “Add to Wish list” link on a product description page. You can move items later from your wish list to your shopping cart.

Q. Can I book a preferred delivery time?

A. At this point we are unable to provide preferred delivery times but we will be looking at this in the future. We will let you know on the morning of delivery by email that your order is due to be dispatched and when your address is the next stop we will send you an SMS to let you know.

Q. Do you deliver to multiple addresses?

A. We are only able to deliver to a single address for each order. You can add multiple addresses to your account in your profile so that you can select a preferred address to receive your orders at, whether that is at home or work.

Q. Can someone else receive an order on my behalf?

A. Deliveries can be accepted on your behalf by a receptionist in the work place or by a family member / housekeeper if to a residential address. However, if your order is more than 3,000 AED then a proof of ID by the recipient will be required.

Q. Can I place an order for a product that is out of stock?

A. When a product is out of stock you will not be able to add the item to your basket. Nquiree.com backend teams are regularly updating their stock availability so we would recommend coming back and checking in a few days to see whether it is back in stock. Or  You can Make with Request with the Nquire Now Tab/ Chat with the Agent.

Q. Can I place an order without registering an account with Nquiree.com

A. In order to place an order on Nquiree.com you will need to have a registered account, which is a very quick and simple process to set up.

Q. I want to cancel my order (whole/partial)

A. You can cancel your order as long as it has not been prepared by the Team yet. you can submit a return request via Call, Mail and Live chat. You can also try to contact our customer service email address at Support@Nquiree.com.com  to check the possibility of cancelling the items before they are shipped to you.

Q. After I cancel my order do I need to contact anyone?

A. Once the item or order is cancelled, you will be getting an email /Call notification from our end with the details. It is not required for you to contact anyone.

Q. One of the items is showing as cancelled for my order. What happens to the amount I paid for placing it?

A. If you have placed an order using a debit/credit card, your card issuing bank reserves the entire amount transacted for the same. The Bank releases the payment to us only for those products which are actually shipped for delivery.

You would definitely get an SMS from the bank as soon as the order is placed with full amount deduction. However, that amount is only held for authorization and the actual deduction would reflect on the card/account statement once the order is shipped out.

In case of a partial or entire order cancellation before the dispatch/shipping, your card issuing bank does not release the money to us for the cancelled item(s) and, in this case, the bank may take some time (generally 24-48 working hours) to reflect the actual amount deducted from your card/bank account. For more information, you may reach out or make a correspondence call with your issuing bank.

Q. Can I change my delivery address after placing an order?

A. If you want to change the delivery address for an order that you have submitted, please get in touch with the Nquiree.com customer service on Live chat agent or mail to Support@Nquiree.com.com.

Q. Can I change my delivery date/time?

A. If you want to change the delivery date/time of an order that you have submitted, please get in touch with the Nquiree.com customer service on Support@Nquiree.com.com.

Q. Can I pay by card on delivery?

A. At the moment we do not have this payment facility. The current payment options you can use while shopping at Nquiree.com with  Online Card Payment.

PAYMENTS

Q. I am having a problem with my payment when submitting an order

A. There are multiple reasons why a payment might fail during checkout. Sometimes the issue is related to the card being used, in this case you can get in touch with your issuing bank.
If you can't determine the nature of the issue or if it is related to our system, please send an email with the error details, if possible supported by a screenshot, to our customer service email address Support@Nquiree.com.com  so we can assist you further in resolving the issue.

Q. I received an order confirmation but my credit card was not debited

A. It is possible that this could be due to either your card or to an issue with our system. Please send an email with the error details, if possible supported by a screenshot, to our customer service email address Support@Nquiree.com.com  so we can assist you further in resolving the issue.

Q. What do I do if my credit card was double charged?

A. For any issues regarding to your payment, please send and email to our customer service email address Support@Nquiree.com.com  so we can assist you further in resolving the issue.

Q. How can I pay for my order?

A. You can pay using any of the following payment methods during checkout:

Credit Card Online: Pay online using your credit card through our stripe payment gateway.

Q. Is there any fee for using the Cash-on-Delivery payment option?

A. At this time, we are not accepting cash on delivery (COD) as a payment method. This means that customers will need to choose an alternative payment option when placing their orders. We understand that COD is a convenient choice for many, and we are working to reinstate this payment method in the future.

Q. What cards do you accept for online payments?

A. Our payment gateway accepts almost all kinds of credit and debit cards. At present we do not currently accept American Express.

Q. Can I pay in monthly installments?

A. At the moment Nquiree.com does not have installment options to pay for your orders. You can currently pay by cash-on-delivery, credit card online or through Stripe wallet.

Q. Is the information I enter encrypted?

A. Yes, we encrypt all credit / debit card or payment information using 128 bit encryption programs.

Q. Are your prices inclusive of Value Added Tax (VAT)?

A. Yes all prices that are shown on the website are inclusive of VAT

Wallet Top-up help page for more information on how you can add funds to your wallet.

PRODUCTS

Q. Are prices on the website inclusive of VAT?

A. All product prices on Nquiree.com website are VAT inclusive. You can see the estimated VAT during the checkout process.

Q. I need more details about a product's warranty.

A. You can directly ask the Agent via Live chat  about the product warranty by sending them a message through your communication center.

Visit the product page you are interested in and click on the “Nquire Now” link to submit your question.

You can use the same thread in the Communication Center to send further questions about the same product.

REFUNDS

Q. What is the status of my refund?

A. Normally once we authorize the refund, after a return request has been approved or after an order cancellation, the transfer is processed immediately. If you have originally paid for your order by card, It might take some time for your issuing bank to reflect your amount in your card. You can check with your bank to see if there has been any payment received to your card.

Q. My refunded amount is incorrect

A. For any issues regarding to your payment, please send and email to our customer service email address Support@Nquiree.com.com  so we can assist you further in resolving the issue.

Q. My refund has been approved, how and when can I get my money back?

A. For approved refunds, in cases of order cancellation or item return, the money will be refunded to your card or to your Nquiree.com wallet, depending on the payment method you used when you have placed your order.

If you have paid for your order online by card, the money will be refunded to the card you used for the order payment. We will authorize the refund immediately once it is approved. The system of your issuing bank may take few days and up to 15 days to reflect the money back in your card.

RETURNS

Q. The merchant did not approve my return request. What do I do if I want to escalate?

A. You can send an email to our customer service email address Support@Nquiree.com.com  mentioning your case details so we can assist you further with your matter.

Q. I received a wrong or damaged product, what can I do?

A. If you have received a damaged, defective or wrong product, you can submit a return request By mail within 1 days from the day the product was delivered to you.

If the return request is approved, you will be refunded the amount you paid for the product.

Q. Can I exchange a product?

A. There is no direct exchange process. You can submit a return/refund request for a product you have sold, and place a new order for the other product you wish to buy.

Q. Are there products that I am unable to return?

A. There are a number of types of product which are unable to be returned. Please check our Returns Policy page for more details.

Q. When will you pick up the products I want to return?

A. Once Nquiree.com Agent has approved your return request, you will be notified by Call when the Nquiree.com couriers have scheduled your return collection.

WEBSITE

Q. I want to report an issue on the app/website

A. We welcome any feedback, good or bad, so we can always improve our service and platform. You can send an email to our customer service email address Support@Nquiree.com.com  and our team will definately look into it.

Q. I sent you and email/message through the website but no one replied

A. We do apologize if we have not replied to your message. Please send us an email to Support@Nquiree.com.com  and our team be in touch with you.

Q. How can I view Nquiree.com.com in Arabic?

A. At the moment the default setting for the Nquiree.com site is English, however the site is available in Arabic as well which can be selected on the top right hand corner of the web site.

Q. How secure is shopping on Nquiree.com

A. Shopping on Nquiree.com’s website is guaranteed to be 100% secure. All stored credit cards and payment details are encrypted with the highest levels of security before being transmitted. We follow the most stringent protocols to ensure that each of our customer’s data is protected.

Q. How can I remove myself from your mailing list?

A. If you wish to remove yourself from the Nquiree.com mailing list then this can be done by clicking on Unsubscribe from the bottom of any one of the emails that you receive from Nquiree.com. Any changes are updated overnight and you will then no longer recieve emails.